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We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

We're experiencing intermittent issues with customers checking and reporting outages. We're sorry for any inconvenience & ask that you try again if you receive an error message the first time.

New Service Connection Process

How to Get a New Service Connection, or Upgrade Existing Service

A Step-by-Step Guide to Service Connection

Whether you need new electric or natural gas service, or are upgrading existing service, we will guide you through the process from beginning to end.

• Please have the following information available when you call:
  • Personal information for identity verification
  • Social Security number, Tax ID#
  • The address where you are requesting service
  • Contact information

  1:2 The Contact Center will issue you a Notification Number.

  1:3 You will receive a return call within 1-3 days.

  • During the return call, the ERC will give you the name of the Project Coordinator or department who will be handling your request.

  

  Phase 2, Scoping: Provide the Details of Your Project
  • Complete and submit the form.
  • If you have any questions, your Project Coordinator will be glad to answer them for you.

  2:3 Discuss elevated pressure needs with us.

  • If needed, download Form 662 , and submit the completed form to your Project Coordinator via email or standard mail. Your Project Coordinator will provide you with their mailing address or email address.

  2:4 Discuss your site conditions with us.

  • If needed, download Form 493 , the Environmental Contamination Letter. Fill it out and email or mail the completed Form 493 to your project coordinator.

  2:5 Agree on an installation date with the Project Coordinator/Technician.

  2:6 Set the date your site will be ready.

  2:7 Be ready to have a detailed discussion about your natural gas or electric needs. This will help us determine the load you will place on our service, and what level of service to provide for you.

  • Please be aware that some areas may not have sufficient gas pressure for equipment with high gas pressure needs, such as large furnaces, on demand water heaters or whole house generators.
  • Some areas only have single phase electric available. So if your project includes welding units or needs three phase power, it is possible that your local infrastructure may not support it.
  • In order to properly size your service, it is vital that you clearly communicate your current and future energy needs in detail. The information you provide will determine the size of your service, and our PCs/Techs will select the proper electric cable to deliver the determined size of service. That is why listing your current and future energy needs is so important.

  

  Phase 3, Design: Finalize Your Project Details
  • If you plan on planting anything other than grass, please share this with your Project Coordinator.

  3:5 If further details are needed our Permitting Group will contact you.

  3:6 Analyze, review and discuss your proposed service route with your Project Coordinator, based on current conditions and future needs.

  3:7 We will send you a customer packet with a number of documents, including your cost estimate. The estimate will be provided on Form 97.

  3:8 Discuss any issues with site preparation or coordination with your Project Coordinator.

  3:9 Your Project Coordinator and other representatives will be available any time in the project to answer your questions.

  

  Phase 4, Prerequisites: Get Legal Permission to Install and Maintain
  • The easiest way to pay is by paying online. When you log into your account you will see that you now have a construction account, which is separate from your normal energy account.

  4:2 Do a final site walkthrough with a representative.

  • Be mindful of changes made during construction that may require altering your installation plan.
  • For example: Your natural gas line was initially designed to enter the west side of your house but during construction a window or door was added to this area. It is a code violation to have a gas meter near a door or window; therefore, the gas route requires a change.

  4:3 Discuss possible tree trimming with your Project Coordinator.

  • If your Project Coordinator determines that you need to trim some trees or bushes, get a clear understanding of exactly what you need to be doing. Improperly trimmed trees or bushes can delay your installation.

  4:4 If needed, sign and return any contracts.

  4:5 Get the legal documents you need for your installation. Your Project coordinator will help you determine what you need, and where to get them.

  • Right of Way documents
  • Easements
  • Deeds
  • Trust documents

  4:6 Share site coordination requirements (from your electrician, for example) with your Project Coordinator.

  4:7 At this point we will send you your Go Ready form.

  4:8 Provide us with documents that indicate the required inspections are complete.

  4:9 Prepare your site within 3 inches of final grade.

  4:10 If needed, have conduit installed per Consumers Energy requirements.

  • Download the Conduit Installation Guidelines , or get them from your PC. Please follow the instructions carefully. If anything seems unclear to you, please call for clarification. We’ll be glad to help.